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Your Privacy Matters to Us

When you open an account with dewa 505 and deposit through DANA, OVO, GoPay or QRIS, we keep your financial and personal data secure by design.

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dewa 505 Your Privacy Matters to Us
CONTACT FOR PRIVACY

How to Reach Us About Your Data

If you have questions about what data we hold, how we use it, or want to exercise your privacy rights, contact our support team through the channels below.

Live Chat Open the chat widget in your account lobby. Available daily from 08:00 to 23:00 Jakarta time. Ask specifically about privacy or data access and we'll guide you through the request process.
Email Send privacy questions to our data team at [email protected]. Include your account username and the specific data or rights you're asking about. We aim to respond within 2 business days.
Account Settings Log into your account, go to Settings > Privacy & Data. You can download your account data, review your deposit history, or submit a data access request directly from this page.
DATA SECURITY PRACTICES

How We Secure Your Information

Your account security is built into every step. We use industry-standard encryption to protect data in transit and at rest.

Encryption

All data sent between your device and our servers uses TLS 1.3 encryption. Your account password is hashed with bcrypt and never stored in plain text.

Payment Protection

DANA, OVO, GoPay and QRIS credentials are tokenized by the payment processor. We store only a reference token, never your actual wallet or card data.

Two-Factor Authentication

Enable 2FA via SMS or authenticator app in your account settings. This prevents unauthorized access even if your password is compromised.

Account Verification

Withdrawal requests require re-authentication and verification of your identity. We cross-check your registered phone number and email before processing payouts.

Fraud Monitoring

We monitor account activity for unusual patterns. If we detect suspicious login attempts or irregular withdrawals, we flag your account and notify you immediately.

Data Retention

We keep your account data for as long as your account is active. After closure, we retain minimal records for dispute resolution and compliance where local law permits.

Privacy Questions We Hear Often

Yes. Log into your account, go to Settings > Privacy & Data, and select 'Request My Data'. We'll compile your account information, deposit history, gameplay records, and any support correspondence into a file and send it to your registered email within 5 working days.

We do not sell your personal data. We share information only with payment processors (DANA, OVO, GoPay, QRIS) to verify deposits, and with fraud-prevention services to protect your account. We never share your name, email, or gameplay history with marketing companies or advertisers.

We delete most data within 30 days of account closure. We retain withdrawal history and identity verification records for 7 years where local law permits, to resolve disputes and comply with anti-money-laundering requirements. You can request deletion of non-essential data at any time.

Deposits are processed directly by the payment provider. Your wallet credentials never reach our servers — only a transaction confirmation. We store only the transaction date, amount, and reference ID. We recommend enabling two-factor authentication on your payment app as well as your dewa 505 account.

Contact our support team immediately via live chat or email [email protected]. We can force-log you out of all sessions, reset your password, and review your account activity for unauthorized withdrawals. We'll also enable 2FA on your account if it isn't already active to prevent further access.

We use cookies to keep you logged in and to detect fraud. Blocking essential cookies will prevent your account from working. You can adjust non-essential cookies (analytics, marketing) in your browser settings. Depends on local law whether we can disable all tracking; contact us for details specific to your region.

Log into your account and go to Settings > Account Details to update your name, email, or phone number directly. For date-of-birth corrections or other sensitive fields, contact support. Provide your username, the field you want changed, and why. We verify changes within 1 working day.

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